Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms and Conditions) refers to INKSPIRE TRADING SDN BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to INKSPIRE TRADING SDN BHD, accessible from https://inkspire-trd.com/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Account” means a unique account created for You to access the Service or parts of the Service.
  • “Custom Order” means an Order for Goods made, printed, cut or configured to Your specifications, where this option is offered.
  • “Artwork” means any design, logo, image, text or file You supply for a Custom Order.
  • “Terms and Conditions” (also referred to as “Terms”) means these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • “Website” refers to INKSPIRE TRADING SDN BHD, accessible from https://inkspire-trd.com/

2. Acknowledgment and Acceptance

These Terms govern Your use of the Service and the purchase of Goods from INKSPIRE TRADING SDN BHD, including backdrop stands, poster, banner and flag stands, signage and menu displays, business card holders, and paper and card stock.

By accessing or using the Service, or by placing an Order, You agree to be bound by these Terms. If You disagree with any part of these Terms, You may not access the Service.

Your use of the Service is also subject to Our Privacy Policy, Shipping Policy and Return & Refund Policy, which form part of these Terms.

3. Eligibility, Accounts and Business Customers

You must be at least 18 years old to place an Order. If You are under 18, You may use the Service only with the involvement and consent of a parent or legal guardian.

If You place an Order on behalf of a company, shop, event organiser or other organisation, You confirm that You are authorised to bind that organisation to these Terms.

When You create an Account, You must provide information that is accurate, complete and current. You are responsible for:

  • Keeping Your password and login details confidential.
  • All activities that occur under Your Account.
  • Notifying Us immediately of any unauthorised use of Your Account.

We reserve the right to refuse service, suspend or terminate Accounts at Our sole discretion.

4. Placing Orders

By placing an Order, You warrant that You are legally capable of entering into binding contracts and that the information You provide is true, correct and complete.

An Order is an offer by You to buy Goods. A contract is formed only when We dispatch the Goods and send You a shipping confirmation. An order confirmation email is an acknowledgment of receipt only.

We may refuse or cancel Your Order at any time, including when:

  • Goods are out of stock or discontinued.
  • There is an error in the description or price of Goods.
  • We suspect fraud or an unauthorised transaction.
  • Payment cannot be verified.
  • Delivery to Your address is not possible.

If an Order is cancelled after payment, We will refund the amount paid to the original payment method.

Bulk and corporate orders: For large-quantity, corporate or event orders, We may issue a separate quotation. Quoted prices, lead times and payment terms apply only to that quotation and are valid for the period stated on it.

5. Custom Orders and Artwork

Where We offer printing, cutting or other customisation, the following applies:

  • You are responsible for checking all Artwork, text, spelling, sizes, colours and quantities before approving a proof or placing the Order.
  • You confirm that You own or have permission to use all Artwork You supply, and that it does not infringe anyone’s copyright, trademark or other rights.
  • We may refuse Artwork that is unlawful, offensive, defamatory or infringing.
  • Printed colours may differ slightly from on-screen colours and from previous print runs due to monitor settings, materials and printing processes.
  • Once You approve a proof or production begins, a Custom Order cannot be cancelled, changed or refunded, except where the Goods are defective or do not match the approved proof.
  • You may need to provide Artwork in the format and resolution We specify. We are not responsible for poor print quality caused by low-resolution or incorrectly prepared files.

6. Product Information and Availability

We aim to describe Our Goods as accurately as possible, including materials, dimensions, weights, display sizes, paper weights (gsm) and finishes.

Please note:

  • Colours and finishes may vary slightly from what appears on Your screen.
  • Dimensions, heights, weights and gsm are approximate and may vary within normal manufacturing tolerances.
  • Display stands are sold without printed graphics, banners or posters unless the product page states otherwise.
  • It is Your responsibility to check that a stand, frame or holder suits the size of Your poster, banner, menu or card before ordering.
  • Paper and card stock may vary slightly in shade or texture between production batches.

All Goods are subject to availability. We may limit quantities, discontinue products or change specifications without notice.

7. Pricing and Payment

All prices are shown in Malaysian Ringgit (RM) and include applicable taxes unless stated otherwise. Shipping fees, if any, are shown at checkout.

Prices may change at any time without notice. The price that applies is the price shown when You place Your Order. If a pricing error is found, We will contact You to confirm the Order at the correct price or cancel it for a full refund.

We accept the payment methods displayed at checkout, which may include credit and debit cards, online banking (FPX), e-wallets and bank transfer for corporate orders. Payments are processed by third-party payment providers, and We do not store Your full card details. Custom and bulk Orders may require full or partial payment before production begins.

8. Assembly and Safe Use

Many of Our display stands require assembly. By purchasing Goods, You agree to:

  • Read and follow all assembly instructions, load limits and warnings provided with the Goods.
  • Place stands on stable, level ground and use bases, weights, sandbags or ground spikes where recommended.
  • Not use indoor stands outdoors, and secure outdoor flag and banner stands against wind. Take outdoor stands down in strong wind or storms.
  • Not exceed the stated maximum banner size, weight or height.
  • Keep stands clear of walkways, fire exits and emergency equipment, and supervise them in public spaces.
  • Handle telescopic poles, spring-loaded parts and metal frames with care to avoid pinched fingers or injury.

You are responsible for obtaining any permits or venue approvals needed to display signage or banners in public or commercial spaces.

The Company is not responsible for injury, damage or loss caused by incorrect assembly, misuse, overloading, wind, or failure to follow product instructions and warnings.

9. Shipping and Delivery

Shipping is handled according to Our Shipping Policy. Delivery timeframes shown on the Service are estimates only. Custom Orders require additional production time, which will be shown at checkout or on Your quotation.

Risk of loss or damage passes to You when the Goods are delivered to the address You provided. Ownership passes to You once We receive full payment. You are responsible for providing a correct and complete shipping address.

Large or heavy items, such as backdrop stands and bulk paper orders, may be shipped in multiple parcels or by a freight courier. Please inspect all parcels on arrival and report any damage according to Our Return & Refund Policy.

10. Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled according to Our Return & Refund Policy, which sets out eligible cases, time limits and required evidence.

Custom Orders, printed Goods and cut-to-size paper or card stock cannot be returned, unless they are defective or do not match the approved proof or specifications.

Nothing in these Terms affects Your statutory rights as a consumer.

11. Product Warranty

Selected Goods, such as backdrop stands and roll-up banner stands, may come with a warranty against defects in materials and workmanship. The warranty period, where applicable, is stated on the product page.

The warranty does not cover:

  • Normal wear and tear, including scratches, scuffs and fading.
  • Damage from incorrect assembly, overloading, dropping, wind or misuse.
  • Rust or corrosion from outdoor use of indoor-only products, or from storage in damp conditions.
  • Lost parts, carry bags or accessories after Delivery.
  • Goods that have been modified or repaired by anyone other than Us.

To make a warranty claim, contact Us with Your order number, a description of the issue and clear photos or videos. We may repair, replace or refund the item at Our discretion.

12. Promotions, Vouchers and Discount Codes

We may run promotions, sales or issue discount codes and vouchers. Each promotion may have its own terms, which apply alongside these Terms. Unless stated otherwise:

  • Only one discount code may be used per Order, and codes cannot be combined with other offers or bulk quotations.
  • Vouchers have no cash value and are non-transferable.
  • Expired codes cannot be reinstated.

We may withdraw or change any promotion at any time, and may cancel Orders where a promotion has been misused.

13. Reviews and User Content

The Service may allow You to post reviews, ratings, photos of Your displays and other content (“User Content”). You are responsible for Your User Content and confirm that You own it or have the right to share it.

By posting User Content, You grant Us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and distribute it on the Service and in Our marketing.

You must not post User Content that is false, misleading, defamatory, obscene, infringing, or that contains advertising or spam. We may remove any User Content without notice.

14. Intellectual Property

The Service and its content, including the INKSPIRE TRADING name, logo, product photographs, text and graphics, are the exclusive property of the Company and its licensors. You may not copy, reproduce, modify, distribute or create derivative works from any part of the Service without Our prior written consent.

You keep ownership of the Artwork You supply. You grant Us a limited licence to use it only to produce and deliver Your Custom Order, and, with Your consent, to show it as an example of Our work.

15. Prohibited Uses

You agree not to use the Service:

  • For any unlawful purpose or in breach of any law or regulation.
  • To order Custom Goods with Artwork that is unlawful, offensive or infringes another person’s rights.
  • To submit false, fraudulent or another person’s information.
  • To upload or transmit viruses, malware or harmful code.
  • To scrape, crawl or collect data from the Service using automated means.
  • To interfere with the security or operation of the Service.
  • To impersonate the Company, Our staff or any other person.

16. Links to Third-Party Websites

The Service may contain links to third-party websites or services, such as payment gateways, courier tracking pages and social media. We have no control over and assume no responsibility for their content, privacy policies or practices.

17. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, except those that cannot be excluded by law.

Nothing in these Terms excludes or limits any guarantee or right You have under the Consumer Protection Act 1999 or any other law that cannot lawfully be excluded.

18. Limitation of Liability

To the maximum extent permitted by law, the Company, its directors, employees, partners and suppliers shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, business, sales, event opportunities, data or goodwill, arising from Your use of the Service or the Goods. This includes losses caused by late delivery for an event, exhibition or launch.

We recommend placing Orders well in advance of any event date. Our total liability to You for any claim arising from an Order shall not exceed the amount You actually paid for the Goods in that Order.

19. Indemnification

You agree to indemnify and hold harmless the Company and its directors, employees, agents and suppliers from any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising from:

  • Your use or misuse of the Service or Goods.
  • Your breach of these Terms.
  • Your violation of any law or third-party rights.
  • Any Artwork or User Content You submit, including claims that it infringes intellectual property rights.

20. Privacy

We collect and process Your personal data in accordance with Our Privacy Policy and the Personal Data Protection Act 2010 (Malaysia). By using the Service, You consent to such processing, including sharing necessary details with payment providers and couriers to fulfil Your Order.

21. Termination

We may suspend or terminate Your Account or access to the Service immediately, without prior notice or liability, for any reason, including if You breach these Terms. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification and governing law, will continue to apply.

22. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including natural disasters, floods, fire, epidemics, government actions, strikes, war, courier or supplier failures, and internet or power outages.

23. Governing Law

These Terms, and Your use of the Service and purchase of Goods, shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

These Terms are subject to applicable Malaysian laws, including the Consumer Protection Act 1999, the Contracts Act 1950, the Sale of Goods Act 1957, the Electronic Commerce Act 2006, the Consumer Protection (Electronic Trade Transactions) Regulations 2012 and the Personal Data Protection Act 2010.

24. Dispute Resolution

If You have any concern or dispute about the Service or an Order, You agree to first try to resolve it informally by contacting Us. We will respond within [7] working days and work with You in good faith to reach a resolution.

If the dispute cannot be resolved informally, either party may refer it to the Tribunal for Consumer Claims Malaysia, where eligible, or to the courts of Malaysia. You and the Company submit to the exclusive jurisdiction of the courts of Malaysia for any dispute not resolved by the Tribunal.

25. Severability, Waiver and Entire Agreement

Severability: If any provision of these Terms is held to be invalid or unenforceable, it will be interpreted to achieve its objectives as far as the law allows, and the remaining provisions will continue in full force.

Waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Entire agreement: These Terms, together with Our Privacy Policy, Shipping Policy, Return & Refund Policy, any quotation We issue and any promotion-specific terms, form the entire agreement between You and the Company.

Language: If a translated version of these Terms conflicts with the English version, the English version prevails.

26. Changes to These Terms

We may modify or replace these Terms at any time. Changes take effect when posted on this page with an updated “Last updated” date. By continuing to use the Service after changes take effect, You agree to the revised Terms. Orders placed before a change remain subject to the Terms in force when they were placed.

27. Contact Us

If You have any questions about these Terms and Conditions, You can contact Us:

  • By email: inkspire_trading@outlook.com
  • By phone: 011-2075 5774
  • By visiting Our website: https://inkspire-trd.com/